Same thing here. After downloading and copied the recommended .xml file in the previous posts, the Advanced Threat Defense is ON and everything looks ok with the antivirus. But event viewer shows atc failed to load...
Sorry can't say we didn't give it a shot, My personal resolution as BD seems to busy to actually give us any resolution since mid July so I have moved on to Kaspersky. Shame to as I had been using BD TS many years and boy did they drop the ball on the release of TS 2018. IMO what they should do is just bring back TS 2017 and give us a year free to keep us as customers and that would give them time to rewrite the code for TS 2018.
OK, had to uninstall 2018 and laptop fully booted. Now I got a free upgrade to 2018 and fell into trouble. Anyway I can remain with 17 and NOT upgrade to 18 automatically? More than likely will go right back to my troubles if that happens.
Regrettably, I cannot install BIS 2017 as it downloads files and installs the 2018 version and I go right back to my black screen and cursor. There goes my remaining days for this wonderful product!!!!!!! (more than 200). It seems that I now have to use another antivirus. (woe is me)
I managed to get it to work before update. I downloaded the Bitdefender removal tool and made sure there was no Bitdefender files what so ever on my c drive so that I was installing 2018 from scratch not 2018 upgrade from 2017 I had.
Steve, did a full integrity check also ran Tweaking windows to verify integrity and correct any discrepancies...BTS2018 still does not work. Generated file using support tool as suggested (was 30MB) and sent to [email protected] Waiting patiently.....thanks. In the interim will resort to the free version till this is resolved. 2b1af7f3a8